Enterprise Support
🌟 Premium feature
The CrowdSec Console now offers Enterprise Support for users on qualifying plans. This feature allows enterprise users to connect directly with our support team via a built-in chat within the CrowdSec Console.
There are two service level agreements (SLA) for chat support:
- Standard Support: Included in the standard enterprise package.
- Premium Support: Available as an upgrade for faster response times and prioritized support. Learn more about Premium Support and pricing.
Accessing Chat Support​
To access chat support, follow these steps:
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Log in to the CrowdSec Console.
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Make sure you selected your enterprise grade organization in the organization switcher on the top left corner of the interface.
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Locate the chat icon at the bottom-right corner of the interface.
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Click the chat icon to open the support chat window.
Using Chat Support​
Once the chat window is open, you can:
- Send a message: Type your message and hit Enter to contact the support team.
- Track responses: You'll receive real-time responses from CrowdSec support based on your SLA level.
- Attach files: If necessary, you can attach files to help troubleshoot issues faster.
- Keep history: The chat history is saved for future reference.
Note: Response times vary based on the SLA level. For more details, check the pricing page.
